PRIVACY POLICY

Welcome to the Southbound Tours Privacy Policy Notice.

Southbound Tours values your privacy and is dedicated to safeguarding your personal information. This Privacy Policy outlines our guidelines and processes regarding the gathering, utilization, and disclosure of your personal data when you access our website (regardless of your location) or when you furnish personal information to us through alternative channels (such as over the phone or email). It also informs you about your privacy rights and how legal provisions protect your data.

This Privacy Policy has been created with the help of the Privacy Policy Generator.

Information We Collect

We may collect the following data:

Details discussed during phone conversations regarding your holiday inquiry, including your name, address, phone number, email address(es), and interests.

Information provided on the booking form when confirming a holiday or shared via email or phone discussions pertaining to your holiday. This may encompass comprehensive details of all travelers, such as full names, date of birth, nationality, dietary preferences, medical requirements, insurance particulars, and occasionally passport information as necessary.

Records of financial transactions conducted on our site, including deposit authorizations or balance payments.

Completion of voluntary feedback forms after your holiday may be requested.

When you visit our website, we gather information about your visit using cookies. This is done to enhance our website, address any issues, and improve our service, aiming to provide you with a tailored and seamless website experience. For more information on this, please consult our Cookie Policy.

Collection of Usage Data

Usage Data is collected automatically when using our website. This data may encompass details such as Your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the specific pages of our website that You visit, the date and time of Your visit, the duration spent on those pages, unique device identifiers, and additional diagnostic data.

When You access our website through a mobile device, certain information may be collected automatically, including, but not limited to, the type of mobile device in use, Your mobile device’s unique ID, the IP address associated with Your mobile device, Your mobile operating system, the type of mobile Internet browser utilized, unique device identifiers, and additional diagnostic data.

Information that Your browser sends during visits to our website or when accessing it via a mobile device may also be collected.

Why this Information is collected

We gather your details to facilitate communication regarding your holiday inquiry, offering advice and planning to ensure a perfect holiday experience.

When you decide to book a holiday through us, we require additional information, such as dietary preferences, to fulfill our contractual obligations and confirm arrangements with various suppliers.

To personalize our offerings and enhance our understanding of user interactions with our website for future improvements, we collect certain information about your website usage.

How the Collected Information will be Used

The information we have gathered about you will be utilized in the following ways:

To respond to inquiries you have made.

If you choose to book a holiday with us, we will use your information to fulfill our contractual obligations, confirming your trip and potentially sharing your details with various suppliers. This may include airlines, accommodation providers, transfer services, car rental agencies, and excursion providers.

To provide information, products, or services that you have requested, such as quotations or additional details, and to share information we believe may interest you. We will only communicate with you electronically (via email) with information based on your previous holidays or inquiries.

In rare instances, Southbound Tours may need to disclose Your Personal Data if compelled to do so by law or in response to valid requests from public authorities, such as a court or government agency.

We do not share your data with third-party companies.

We do not sell or give away your data to marketing companies.

How Long Your Data will be Kept

We will keep your Personal Data only for the duration necessary to fulfill the purposes outlined in this Privacy Policy. The retention and utilization of Your Personal Data will be in line with our legal obligations, for dispute resolution, and to enforce our legal agreements and policies.

Additionally, we will retain Usage Data for internal analysis purposes. Generally, Usage Data is stored for a shorter period, except when used to enhance security, improve service functionality, or when legal obligations mandate longer retention periods.

Your feedback will be retained indefinitely, as it serves as a crucial resource for future travelers. This extended retention allows us to understand your preferences, aiding us in providing even better guidance for your future holidays with Southbound Tours, tailored to your preferences.

Delete your Personal Data

You have the right to delete or request assistance in deleting the Personal Data collected about you by us.

You can contact us to request access to, correction, or deletion of any personal information provided to us.

It is important to note that we may need to retain certain information when there is a legal obligation or lawful basis requiring us to do so.

If you would like to file a complaint regarding the handling of your personal data, please reach out to us at info@southboundtours.com, and we will conduct a thorough investigation into the matter.

It is important to note that We may need to retain certain information when there is a legal obligation or lawful basis requiring us to do so.

Security of your Personal Data

We prioritize the security of Your Personal Data; however, it’s important to note that no method of transmission over the Internet or electronic storage is entirely foolproof. Despite our efforts to employ commercially acceptable measures for safeguarding Your Personal Data, we cannot ensure its absolute security.

Children's Policy

Our Service is not intended for individuals under the age of 13, and we do not knowingly collect personally identifiable information from anyone in this age group. If you are a parent or guardian and become aware that your child has provided us with Personal Data, please contact us. Should we discover that we have inadvertently collected Personal Data from anyone under the age of 13 without proper parental consent, we will take prompt steps to remove that information from our servers.

In instances where we need to rely on consent as the legal basis for processing your information, and if your country mandates parental consent, we may seek approval from your parent before collecting and utilizing that information.

Links to Other Websites

Our Service may include links to websites that are not operated by us. Clicking on a third-party link will redirect you to that particular site. It is highly recommended that you review the Privacy Policy of each site you visit.

We do not have control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Southbound Tours is represented on SafariBookings.com. For reviews and/or feedback you can visit www.safaribookings.com

Changes to our Privacy Policy

Our Privacy Policy may undergo updates periodically. You will be informed of any changes through the posting of the new Privacy Policy on this page. Any future modifications to our privacy policy will also be disclosed on this page.

Last updated: 01/2024